Ambulance Victoria membership reimbursement

Looking after our members

Ambulance Victoria membership

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A membership with Ambulance Victoria gives you protection against the cost of emergency treatment and transport services delivered by highly skilled and dedicated paramedics, aided by state-of-the-art equipment and resources. A single membership is for you only. A family membership includes you, your partner and/or children under the age of 17 (and living under the same roof) or full-time students under 25. Your membership covers:

  • Emergency road and air transport.
  • Emergency treatment when you don't need moving.
  • Clinically necessary non-emergency transport by Ambulance Victoria or their partners.
  • In other states, you will receive the same services by their local ambulance service.

For further information contact Ambulance Victoria, who will provide details about your cover including terms and conditions.
T 1300 366 141
E [email protected]
W www.ambulance.vic.gov.au

The Discretionary Trust Arrangement is issued by the Trustee, Alternative Risk Management Services Pty Ltd (ABN 70 649 963 191, AFSL 530893) (ARMS) and distributed by Howden Insurance Brokers (Australia) Pty Ltd (ABN 79 644 885 389, AFSL 539613). 
Any advice in relation to the Discretionary Trust Arrangement is provided by Howden Insurance Brokers (Australia) Pty Ltd. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions.

How to claim your reimbursement

If you have Personal Accident and Sickness insurance cover as a member of the United Firefighters Union of Australia - Victoria Branch Discretionary Trust Arrangement (UFUVDT), you are eligible for an Ambulance Victoria membership reimbursement:

  • Purchase or renew your 12-month single or family membership via Ambulance Victoria.
  • Send your receipt and your banking details to our Claims Manager at [email protected].
  • The full membership amount will be reimbursed to you in approximately 5 business days.
  • Each year when you renew your membership, just follow the same process for reimbursement.

Ambulance reimbursement FAQs

If you have Personal Accident & Sickness insurance cover as a member of the UFUVIC, you are eligible for an Ambulance Victoria membership reimbursement. The process is as follows:

  • Purchase or renew your 12-month single or family membership via Ambulance Victoria.
  • Send your receipt and your banking details to our Claims Manager at [email protected].
  • The full membership amount will be reimbursed to you.
  • Each year when you renew your membership, just follow the same process for reimbursement.

If you have a questions please get in touch with your Claims Manager.

If you are already a member of Ambulance Victoria and then join the group personal accident program, we will reimburse the portion of your annual Ambulance Victoria Membership from the date you joined the group personal accident program when you next renew your Ambulance Victoria membership.

Make sure you maintain your cover, and renew your 12 month Ambulance Victoria single or family membership before the expiry date.

Send your receipt and your banking details to our Claims Manager at [email protected].

Make sure you let us know how many additional months you will need to be reimbursed for - from taking out your Personal Accident & Sickness insurance, until the beginning of your Ambulance Victoria renewal.

For example: If you have 3 months left of your existing Ambulance Victoria membership, please renew your membership before expiry for 12 months. You will be reimbursed at that time for the 12 month annual membership fee plus the 3 months of previous cover (calculated pro-rata from the annual membership fee).

 

You should receive your receipt via email, or you can access a copy via your online account with Ambulance Victoria. Simply log on and click on Members Area menu option, and select Login and Renew. All your past receipts can be found there.

If you can't log in to your account to access your receipt, contact Ambulance Victoria:
T 1300 366 141
E [email protected]
W www.ambulance.vic.gov.au

No, it will remain your responsibility.

You will need to renew and pay your Ambulance Victoria membership on an ongoing basis. As long as you have your Personal Accident & Sickness insurance cover you will be eligible for reimbursement.

 

Every Private Health Insurance policy is different and potentially have significant limitations, exclusions or caps when it comes to ambulance cover. 

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