How do I claim my reimbursement?

If you have Personal Accident & Sickness insurance cover as a member of the UFUVIC, you are eligible for an Ambulance Victoria membership reimbursement. The process is as follows: Purchase or renew your 12-month single or family membership via Ambulance Victoria. Send your receipt and your banking details to our Claims Manager at claims.aus@claimsx.com.au. The full membership amount will be reimbursed to you. Each year when you renew your membership, just follow the same process for reimbursement. If you have a questions please get in touch with your Claims Manager.

I already have Ambulance Victoria membership. How do I get reimbursed?

If you are already a member of Ambulance Victoria and then join the group personal accident program, we will reimburse the portion of your annual Ambulance Victoria Membership from the date you joined the group personal accident program when you next renew your Ambulance Victoria membership. Make sure you maintain your cover, and renew your 12 month Ambulance Victoria single or family membership before the expiry date. Send your receipt and your banking details to our Claims Manager at claims.aus@claimsx.com.au. Make sure you let us know how many additional months you will need to be reimbursed for - from taking out your Personal Accident & Sickness insurance, until the beginning of your Ambulance Victoria renewal. For example: If you have 3 months left of your existing Ambulance Victoria membership, please renew your membership before expiry for 12 months. You will be reimbursed at that time for the 12 month annual membership fee plus the 3 months of previous cover (calculated pro-rata from the annual membership fee).

Personal Accident & Sickness Insurance for UFUVIC Members

Taking care of you during your down time

Howden & United Firefighters Union Victoria: working together

In accordance with the income protection arrangements agreed between United Firefighters Union – Victoria and Fire Rescue Victoria (UFUFRV), Howden has been appointed to manage and administer the Group Personal Accident and Sickness Insurance Program on behalf of members.

The program is supported and underwritten by Arch Underwriting at Lloyd's (Australia) Pty Ltd.

The personal accident insurance program provides worldwide protection, 365 days a year and 24/7 cover for participating members who suffer injury or illness and are unable to work.

Highlights of the program include:

Accident & Sickness	365 days – worldwide 24/7 protection
Loss of Income Maximum Benefit Period	100% of income up to a maximum of $3,000 per week for up to 109 weeks
Loss of Income Cover for Amateur Sport, Extreme Sport or Off-Road Motorcycling	100% of income up to a maximum of $3,000 per week for up to 36 weeks
Loss of Income Diabetes Benefit	100% of income up to a maximum of $3,000 per week for up to 26 weeks
Diabetes Lump Sum Benefit	$15,000 Loss of Limb $15,000 Loss of Sight
Waiting Period	7 days
Chauffeur Benefit	Up to $300 per week for up to 36 weeks
Death by Specified Sickness Benefit	$50,000
Dependent Child Assistance Benefit	$15,000 per Dependent Child up to a maximum of $50,000
Domestic Assistance Benefit	Up to $350 per week for up to 26 weeks
Funeral Expenses	Up to $12,500
Heart Attack and Stroke Benefit	$15,000
Home and/or Motor Vehicle Modification Benefit	$12,500
Independent Financial Advice Benefit	$10,000
Mental Health Benefit	100% of income up to a maximum of $3,000 per week for up to 26 weeks
Miscarriage or Premature Birth Benefit	$5,000
Partner or Spouse Retraining Benefit	$27,500
Rehabilitation Benefit	$27,500
Return to Work Benefit	$27,500
Surviving Partner/Spouse Benefit	$20,000
Terrorism Injury Benefit	$5,000
Unexpired Membership Benefit	$3,000
Dental Injury Benefit	Up to 4 claims per family per year & subject to a maximum of $5,000 per injury

NOTE: Any advice or recommendations are general in nature and do not take into account your individual objectives, financial situation or needs. Before deciding to buy or continuing to hold this product and for full details of the terms, conditions and limitations of cover please read the relevant policy documents, Product Disclosure Statement (PDS) and Target Market Determination (TMD) located here: www.howdengroup.com/au-en/UFU-VIC.

The Discretionary Trust Arrangement renewed on 8 March 2024 at 4pm (est) providing additional cover and increases in some policy limits.
Claims for incidents occurring prior to the renewal of the program will be managed in accordance with the previous cover in place for the period 1 January 2023 at 4pm (est) to 8 March 2024 at 4pm (est). If you would like more information on the previous cover, please contact us.

Important documents

You will find the Policy Schedule, Policy Wording, and Product Disclosure Statement (PDS) here.

The Discretionary Trust Arrangement is issued by the Trustee, Alternative Risk Management Services Pty Ltd (ABN 70 649 963 191, AFSL 530893) (ARMS) and distributed by Howden Insurance Brokers (Australia) Pty Ltd (Howden) (ABN 79 644 885 389, AFSL 539613).
Any advice in relation to the Discretionary Trust Arrangement is provided by Howden which is a related entity of ARMS. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions.

Brochures


UFUVIC Accident & Sickness Brochure		UFUVIC Accident & Sickness Policy Summary Brochure

We are here to help

If you have a question about the insurance program, how it works, and what it covers please get in touch with your Field Officer:

Patrick Cran

UFUVIC Field Officer
T 1300 528 126
E [email protected]

If you have a question about how to claim, your existing claim, or past insurance claim please get in touch with your Claims Manager:

Leanne Haskett

UFUVIC Claims Manager
T 1300 528 126
E [email protected]

If you have a claim

Claim forms

Here are the claims forms for making a claim on your Personal Accident & Sickness policy:

Claim lodgement process

Please email your completed claim form and supporting documentation to [email protected].

If you have any questions or need an update please contact your Claims Manager by using the above email address or on the following number 1300 528 126.

Ambulance Victoria membership

How to claim your reimbursement

If you have Personal Accident & Sickness insurance cover as a member of the UFUVIC, you are eligible for an Ambulance Victoria membership reimbursement:

Purchase or renew your 12-month single or family membership via Ambulance Victoria.
Send your receipt and your banking details to our Claims Manager at [email protected].
The full membership amount will be reimbursed to you.
Each year when you renew your membership, just follow the same process for reimbursement.

Ambulance reimbursement FAQs

If you have Personal Accident & Sickness insurance cover as a member of the UFUVIC, you are eligible for an Ambulance Victoria membership reimbursement. The process is as follows:

Purchase or renew your 12-month single or family membership via Ambulance Victoria.
Send your receipt and your banking details to our Claims Manager at [email protected].
The full membership amount will be reimbursed to you.
Each year when you renew your membership, just follow the same process for reimbursement.

If you have a questions please get in touch with your Claims Manager.

If you are already a member of Ambulance Victoria and then join the group personal accident program, we will reimburse the portion of your annual Ambulance Victoria Membership from the date you joined the group personal accident program when you next renew your Ambulance Victoria membership.

Make sure you maintain your cover, and renew your 12 month Ambulance Victoria single or family membership before the expiry date.

Send your receipt and your banking details to our Claims Manager at [email protected].

Make sure you let us know how many additional months you will need to be reimbursed for - from taking out your Personal Accident & Sickness insurance, until the beginning of your Ambulance Victoria renewal.

For example: If you have 3 months left of your existing Ambulance Victoria membership, please renew your membership before expiry for 12 months. You will be reimbursed at that time for the 12 month annual membership fee plus the 3 months of previous cover (calculated pro-rata from the annual membership fee).

You should receive your receipt via email, or you can access a copy via your online account with Ambulance Victoria. Simply log on and click on Members Area menu option, and select Login and Renew. All your past receipts can be found there.

If you can't log in to your account to access your receipt, contact Ambulance Victoria:
T 1300 366 141
E [email protected]
W www.ambulance.vic.gov.au

No, it will remain your responsibility.

You will need to renew and pay your Ambulance Victoria membership on an ongoing basis. As long as you have your Personal Accident & Sickness insurance cover you will be eligible for reimbursement.