How AI will change the social care sector

Many may not realise that Artificial Intelligence (AI) was first introduced in 1956. It seems almost strange that this term has been in existence for nearly 70 years. The evolution of AI has been dramatic, especially with the 2022 launch of ChatGPT and the emergence of other platforms and systems. This evolution feels like a one-way journey at cyber speed.

AI in business and risk management

AI has brought enormous benefits to various sectors, particularly for businesses like healthcare diagnosis, autonomous vehicles, and content creation, where it excels in analysing large datasets. The big question for the UK social care sector is: how will this technology impact us?

According to Unique IQ, a UK-based software developer that specialises in social sector solutions, AI offers several benefits to the social care sector. Some of the ways AI is being applied in the sector are:

• Remote monitoring and telecare: Using sensors and wearable devices, caregivers   can remotely monitor and track the vital signs and activity levels of service users.
• Fall detection and prevention: AI-powered devices provide social care professionals with the ability to detect falls in real-time and predict fall risks. Enabling timely interventions and prevention strategies to protect vulnerable individuals.
• Cognitive assistance for dementia: The use of AI can provide cognitive support for individuals with dementia through reminders, prompts, and interactive activities designed to stimulate memory and cognitive function.
• Behavioural analytics: The analysis of the behaviour patterns of vulnerable individuals provides insights that help caregivers tailor interventions and support.
• Social robotics: AI-driven robots can offer companionship and assist with daily activities, supporting elderly or socially isolated individuals, improving their quality of life.

Risks for businesses in the social care sector

While these applications offer significant benefits, they also come with risks. If a sensor fails, a fall might be missed, or if a wearable system is hacked, sensitive data could be compromised. Incorrect behavioural analysis could lead to inappropriate advice, and although AI can support to detect healthcare patterns, with a government target of at least 80% of people in receipt of care having digital social care records in place, these records are highly sensitive and confidential. And is very attractive to cyber criminals.

The risk of cyber attacks for social care providers

We are still in the early stages of AI becoming part of our everyday lives. Care homes are increasingly integrating technologies into their operations, becoming more interconnected with the broader healthcare ecosystem than ever before. However, as this innovation becomes increasingly adopted within the sector, the risks that cyber-attacks have for social care businesses are growing at a rapid rate. With Care Home Professional reporting that the sector is disproportionately targeted compared to the UK average, stating that over half of health and social care businesses have been targeted.

The value of cyber insurance

Given the rise in cyber incidents, we strongly recommend that serious consideration be given to the benefits and protection that a quality cyber insurance cover can offer. Cyber insurance can provide essential support and financial protection in the event of a cyberattack, helping to mitigate risks and ensure the continuity and security of care services.  At Howden, we make sure that you know how your insurance policy can respond to a cyber incident, and have a strong, experienced team to support you should an incident occur. If you’d like to talk through your cybersecurity options, speak to our expert team today.