How to claim

Personal accident claims

Personal accident claims need to be sent directly to the insurer. Please download the form below. 

Personal accident insurance claim formDownload now

Physiotherapy 

If you are an Accredited + coach claiming for physiotherapy support please visit the IPRS Physiocare site to register your claim with them.

Liability claims

A situation or event where you may need to claim on your public liability, employer's liability, directors' and officers' liability or professional indemnity insurance is called an "incident giving rise to a claim." 

When an incident giving rise to a claim happens, please inform Howden as soon as practically possible, because all insurance policies have certain claims conditions that need to be met. Prompt notification is one of the most important. 

When faced with an incident giving rise to a claim, you must:

  • Give notice in writing  as soon as reasonably practicable of the discovery of any occurrence or circumstance which may give rise to a claim under this policy
  • Notify Howden as soon as possible giving full details of what has happened
  • Comply with any reasonable request made by insurers for information relating to any claim 
  • Forward to Howden as soon as possible, but no later than fourteen (14) days, if a claim for liability is made against you, any letter claim summons or other legal document and any related correspondence you receive unanswered. Professional Indemnity and Directors and Officers Claims must be notified within the same period of insurance you become aware of the incident
  • Inform insurers as soon as reasonably practicable of the notice of any impending prosecution or inquest which may give rise to a claim under the policy and comply with any reasonable request made by insurers
  • Not admit liability or offer or promise or agree to settle any claim without the insurers' written permission
  • Take all reasonable care to limit any loss, damage or injury.

Tell us about an incident

Do you have an existing policy with Howden?

Please tell us what has happened. Someone from the Howden team will get back to you.

Are you, the person notifying the incident, a coach or do you represent a place to play?
Name
Address
Telephone number
What type of incident are you notifying?
Are there any witnesses to the incident?
Do you have separate insurance arranged for your place to play?

What to do if you are experiencing financial difficulties

We recognise that the current economic conditions are putting pressure on many households and businesses. At Howden, we are committed to finding ways to assist our customers who may require additional support during these times.

If you’re currently facing financial difficulty, please speak to us about your insurance policies by:-

-contacting your Howden Service Team; 
-calling Howden on 020 7623 3806;
-using the Enquiry form.

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